I thought i would do a post about making sure you are getting your money’s worth from your internet. I have added some tips sent to me by Virgin Media and info for turning off websafe etc to the bottom of this post for all IP’s. The reason being that for the last couple of months I have been having a lot of issues with mine and the most recent one i suffered for 4 days (getting 3-6mbps out of whats meant to be 100) until i finally found the time this morning to ring them up for some rant i was preparing in my head, potentially hoping to get another discount for lack of service contracted to me and other figure i was going to through at them, only to get a nice caller that knocked me off my footing and sorted the issue within minutes.
I had tried the usual maintenance, turning router off and back on then switching wifi channels and testing on speedtest.net, to try get the best results i could but as you can see from the pic below i had very little success.
As you can see the results are far from acceptable for them being contracted to give me 100mbps, whatever excuses they have about fair use policy’s that’s about 50 times lower than what i pay for so i was more than ready to pick up the phone, which is what i would advise any and everyone to do if you have tried the usual basic tricks but still have poor connection. This after all is the most critical part of getting the most out of your streaming.
After calling up Virgin Media (my current provider) I got to speak to the usual call centre in some foreign land but thankfully i got a representative that was very helpful and we managed to get things sorted by simply holding a pen into the back of the router to completely reset it and then i was getting the results below (left being over 5ghz wifi to phone, the right being over ethernet to laptop, was a little surprised that the ethernet was lower as almost always is better but the dramatic rise was more than enough to satisfy me)
So as you can see the issue was quite easy to fix and has improved my connections performance by 35-50 times across 2 devices. If you are having any issues with buffering etc be sure to check this out first, then get on that phone and don’t take no for an answer, I was going to ask if i could pay the same percentage on my bill for what i was receiving if not fixed sharp but i did not have to and wish i called them sooner. ALWAYS get what you pay for, the contract works both ways and make sure you use and remember that. Below are some tips they also sent as a follow up so i can perform some tasks myself in future before calling and i thought i would share for others to try, this is for virgin users but a lot will be similar things to try for other IP’s you will just need to google or go on relevant providers site to see how to do on your setup.
Thanks for your call today.
Your Virgin Media Hub will automatically choose the best available channel for you but you can find more information on how to get the best wireless signal or changing the wireless channel below:
Need some more help?
There’s a whole host of tips and guidance in our Help & Support area, including handy videos with step-by-step instructions. Whether you’re using your computer, tablet, or smartphone, just go to virginmedia.com/help
Thanks for your call today.
If your internet connection isn’t working as expected there are a few basic checks you can use to get your connection up and running again. First, restart the router / modem and your computer:
- Turn off the Hub / Super Hub / modem and your computer.
- Wait for 60 seconds and then turn on the Hub / Super Hub / modem.
- Wait for another 60 seconds and then turn on your computer.
Now try to go online to see if your connection is working.
Still not working?
There’s more checks, a whole host of tips and guidance in our Help & Support area, including handy videos with step-by-step instructions. Whether you’re using your computer, tablet, or smartphone, just go here.
The Virgin Media team
How to turn of your isp safety settings that can be blocking url’s
Below is some handy tips for most IP’s blocking (they will add features like websafe etc which will block certain sites urls so wont work in browser or kodi) found on pastebin
courtesy of Mark Beckman. Will hunt out and do own when I get time but a handy list for the mean time.
British Telecommunications (BT)
Smart Setup is BT’s online set-up wizard. It is the interface through which you manage all your BT Broadband features and services on the devices you connect to your BT Hub.
1. Open any web browser on a device which is connected to your Hub, and type 192.168.1.254 in the address bar. Your Hub manager will open.
2. Click Smart Setup
3. Enter the admin password. The default password will be found on your Hub settings card on the back of your Hub. If you have changed it and now forgotten it, use the password override feature to create a new password without losing your personal Hub settings and configuration.
4. Click the “On/off” button to turn Smart Setup on or off
5. Remember once you make any changes you’ll need to save them. Click Save
For additional help, or if you’re running on BT Home Hub 4 or 5, follow this link.
This will have disabled all censorship imposed by your ISP. If you are still having trouble accessing content, follow these steps to bypass the UK government block.
How to Unblock Kodi on Virgin Media
Virgin’s automatically enabled censor is called Web Safe, and can be easily turned off.
1. Register or sign in to virginmedia.com/myvirginmedia with your primary My Virgin Media username and password.
2. Click on My Apps
3. Click on Web Safe
4. Click Settings.
You will be presented with the option of keeping or turning off both Virus Safe and Child Safe. Turn off both, as Virus Safe disables many plug-ins and websites that are crucial to streaming content on Kodi. Although turning off ‘Virus Safe’ may sound unappealing, you’ll be no worse off than our neighbours across the Atlantic in the U.S. and Canada in terms of network security.
For additional help, reference this video.
This should enable most of the features of Kodi which you are accustomed to using. However, if after completing these steps you can also try this to disable ip flooding login to 192.168.0.1 enter password details on router. Enter advanced settings then firewall and disable ip flooding……http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=111904
How to Unblock Kodi on Sky Broadband
Sky has installed a censorship tool called the Sky Broadband Shield, which flags many of the sites Kodi add-ons rely upon as malicious. Therefore, it is important that you completely disable the Shield, and not just set the age rating to 18 across all devices.
To do this, follow these steps:
1. Sign in to broadbandshield.sky.com with your Sky iD username and password. If you’ve forgotten your Sky iD details, you can retrieve your username or reset your password online.
2. Once you’ve signed in, scroll down the page and select Switch off.
Allow 15 minutes for changes to take effect.
If disabling the Sky Broadband Shield is ineffective, and you still cannot access content through Kodi, click here for a comprehensive guide on how to circumvent the U.K.’s nationwide censorship tool.
How to Unblock Kodi on Talk Talk
As a Talk Talk customer, you have free access to their HomeSafe and SuperSafe software. Both can interfere with the functioning of Kodi, so if you have not yet installed either, don’t. If you have, and are looking to remove them, follow these steps:
1. Go to http://myaccountholding.talktalk.co.uk/ and log in using your Talk Talk username and password. If their website is down, call the service number and request for HomeSafe and SuperSafe to be turned off for your network service.
2. Once you’ve entered your My Account, select Extras & Offers from the menu at the top of the page. You’ll see this screen below.
3. Simply click off for all three features, and allow a few minutes for changes to take effect.
If you have followed these steps, and your Kodi add-ons are still malfunctioning, follow this comprehensive guide to circumvent the U.K.’s nationwide Internet censor
AT&T for our American friends but I can’t log in as I’m not a user
IPVanish is a great asset for any Kodi user, it gives you complete privacy while you are online as well as other great benefits:
- Access Kodi anonymously (100% anonymous with Ipvanish
- Android TV Compatible
- Secure Access to ALL Kodi Add-ons
- Fastest Streamin speeds
- Prevent ISP Throttling
- Hide Your IP Address
- Zero Activity Logs
- Access Websites and Add-ons blocked in your country
- 7 Days money back guarantee
Be sure to visit our post for more information.